Terms of Service

1. Acceptance of Terms

By accessing or using DSR Matrix RetailFlow (the "Service"), provided by DSR MATRIX, you agree to be bound by these Terms. If you do not agree to these terms, you may not use the service.

2. Trial & Subscription Model

We offer a 1-day free trial to allow you to evaluate the software. No credit card is required for the trial.

Continued use after the trial requires a paid subscription. Billing for the annual plan (₹8,640 or $99) only begins once the trial period has concluded and the user has successfully completed payment.

3. Data Ownership & Privacy

Your Data belongs to You. All business records, sales data, customer lists, and inventory information remain your exclusive property.DSR MATRIX acts only as a custodian of this data.

We implement strict isolation between stores. No other store or user can access your data. We do not sell, rent, or share your business data with any third parties for marketing purposes.

4. Professional Conduct & Abuse

You agree to use the Service for lawful business purposes only. Any attempt to hack, reverse-engineer, or circumvent the security isolation of the Service will result in immediate termination without refund.

5. Limitation of Liability

While we strive for 100% reliability, the Service is provided "as is." DSR MATRIX shall not be liable for any indirect, incidental, or consequential damages (including loss of profits or data) arising from the use or inability to use the Service.

6. Termination

You may stop using the service at any time. Upon expiration of a subscription, we will hold your data for a grace period of 30 days to allow for export, after which it may be permanently deleted from our servers to ensure your privacy.

7. Payment & Financial Responsibility

Subscription payments are processed through secure, third-party gateways. DSR Matrix RetailFlow does not capture, store, or have access to your full credit card or banking information.

Users are responsible for ensuring they have sufficient funds and for the accuracy of the payment information provided to the third-party processor.

8. Infrastructure & Security

We use Tier-1, industry-leading cloud providers that are certified by global and local governments for secure data handling. While we use these secure platforms, DSR MATRIX is not responsible for any platform-wide outages of these third-party cloud providers.

9. No-Refund Policy

Subscription payments are final and non-refundable. We provide a 1-day trial period for you to fully test the software before committing to a purchase. By making a payment, you acknowledge that you have used the trial and are satisfied with the Service.